FREE SHIPPING: FREE within the 48 contiguous United States, standard ground service.
Free Shipping does not apply outside of those states, or outside the US.
*Free Shipping does not apply on Commercial Roof Anchor systems.
Additional shipping options will be available at Checkout.
Ordex Supply collects sales tax for the state of Washington only. Customers in other states are responsible for paying any sales taxes directly to thier local taxing authority.
You may return most new, unopened items within 30 days of delivery. Ordex will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Special order and Made-to-order products are not returnable.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You should expect to receive your refund within six weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Shipping and/or handling expenses may be deducted.